Hopefully this list of FAQ's will clarify any questions you have regarding the house, area and reservation process. Please don't hesitate to contact us either by email or phone with any further questions. It's important to us that the Red Rooster House will suit your vacation plans.

Do you accept pets? What is the pet fee?

Up to two well-behaved dogs are welcome (sorry no other pets) provided they are treated with flea/tic prevention, refuse is picked up and they are not allowed on beds or furniture at any time. There is a $15 per day/per pet fee.

What are check-in/check out times? Can I arrive earlier or leave later?

Check-in is @ 5pm and check out is @ 11am. We are often booked back to back and our housekeeper needs time to properly service the house between rentals. Earlier check-in or later check out may be arranged as long as there isn’t another guest checking out on your arrival day or checking in on your departure day.

How do I make a reservation?

The $250 refundable security/damage deposit is due at time of reservation to hold your dates. You also will need to provide your full contact info (name, address, phone, email). A rental agreement will be emailed for you to sign and mail back with a check for the rental payment (due 4-8 weeks prior to arrival) along with a copy of your driver’s license for proof of age. For reservations made less than 3 weeks prior to arrival date, payment is arranged thru Paypal.

Can I pay with a credit card?

We are not set up at this time to take credit cards directly, but you can use your credit card through Paypal.

What is your cancellation policy?

There is a 60-day cancellation policy for refunds (minus a $50 administration fee) so please make sure your dates are firm. Cancellations made less than 60 days prior to arrival date are subject to a $200 cancellation fee and will only be refunded should the chalet be re-rented for the same dates at the same price. There are NO refunds for cancellations made within 14 days of your arrival date. We recommend you look into trip cancellation insurance.

How do I get the keys?

Once all payments and paperwork is received you will be emailed directions, info about the house and instructions for accessing the key. There is lockbox right on the door with a code for getting the key so you can let yourself in.

How are the roads in the winter? Will I need four wheel drive?

Wintertime access on the roads to the Red Rooster House is quite good and our driveway is plowed/sanded in the winter. While 4-wheel drive is not necessary, this is the mountains and an AWD drive vehicle is recommended in winter weather. 

Will there be cell phone service? What about Internet?

Cell phone service is spotty at the house, that’s why we have an unlimited long distance calling plan on the phone (within the US only). Hopefully you can "unplug" while on vacation but if you must bring your laptop, there is wireless internet access from the house.

Are there shopping/restaurants nearby?

There are several restauarants to choose from within 15 minutes drive that range from pizza to fine dining. You can also head to Woodstock for a wide range of dining choices. There is a market in Bethel and a major grocery store 8 miles away in Randolph. A general store/gas station is conveniently located only 1 mile down the road and is open til @ 9pm 7 days a week.